Whiteside, J. Bennett, J., & Holtzblatt, H. (1988). A definition of contextual inquiry with several examples. patents-wipo. contextual definition: 1. related to the context of something: 2. related to the context of something: . Contextual inquiry is a combination of semi-structured interviews and observations done in the actual location where the problem occurs or the solution will be used. Holtzblatt, K., Wendell, J. Otherwise, do not record your observations. User Experience Professionals' Association, Creative Commons Attribution-Share Alike 3.0 Unported License, © 2010 Usability Professionals Association. Contextual inquiry is a method of practicing being present with users. Contextual inquiries requires a high degree of skill from the usability specialist, in order to ask appropriate questions without interrupting the participants' workflow or influencing their responses. A small number of key principles shaped the development of Contextual Design and provide the key motivations for its use as a design tool. Contextual inquiry, also known as site visits, or contextual interviewing, is a powerful method to ‘narrow the gap with reality’ when understanding, or making design decisions. Contextual enquiry – A primer. You want accurate observations and should encourage your users to give you candid feedback, however, users may not always tell you that you are wrong. @Giga-fren See more. ly adv. See more. Contextual inquiry is a field data collection technique used to capture detailed information about how users of a product interact with the product in their normal work environment. Conduct a traditional interview at the beginning of a session to gather information about the user's work and start to establish trust and rapport with the user. contextual inquiry Definitions. For this reason, it’s a highly qualitative methodology that does not require a big sample. You have to interpret your user's responses to refine your summary, accordingly. The Usability Body of Knowledge © User Experience Professionals' Association 2005-2012. A contextual interview, or contextual inquiry, is a user research method specifically designed to provide insight into the environment or context in which a design will be used.A contextual interview session typically consists of a mix between a traditional user interview and observations of how the research participants use a product or service in the relevant context. Show declension of contextual inquiry) Example sentences with "contextual inquiry", translation memory. Conducting Contextual Interviews. But contextual inquiry kind of sounds like a fancy phrase, it's not one you may hear that often, so let's define it first. This information is captured by both observations of user behavior and conversations with the user while she or he works. In M. Helander (Ed.). Contextual definition, of, relating to, or depending on the context. Gaffney, G. (2004). A contextual task analysis, or contextual inquiry, is a user research method that applies ethnographic observation and one-on-one interviewing to understand the task procedures that users follow to reach their goals. Contextual Inquiry is an ethnographic research method that helps to understand what people do and why they do it. Contextual inquiry, also known as site visits, or contextual interviewing, is a powerful method to ‘narrow the gap with reality’ when understanding, or making design decisions. Contextual inquiries require a difficult balance between traditional interviewing and ethnographic observation. It does use data-driven observations and interviews. Contextual inquiry is literally inquiry of context. You can (and should) get good data from secondary sources such as analytics, marketing intelligence, customer support staff, third-party reports, and the like. Researchers use contextual inquiry to observe what users do and how they do it, e.g. A focus is the number of assumptions and beliefs concerning the tasks to be accomplished in the session and how to go about reaching those goals. AN OVERVIEW OF CONTEXTUAL INQUIRY/DESIGN Contextual Inquiry and design [1] [2] is a methodology designed to derive requirements and subsequently the overall system from an embedded analysis of how people currently work. Giga-fren. This method is an excellent way to discover better means to improve a certain process, product, or service. When observing the users, remember your focus and ask probing or clarifying questions, as appropriate. Contextual inquiry is a field data collection technique used to capture detailed information about how users of a product interact with the product in their normal work environment. This method produces vast amounts of data. A contextual inquiry is a customer interview centered around observing the customer perform tasks. You should also indicate that you may occasionally interrupt their tasks to ask a question. The observation and interviews intertwine with the user's work day. This could be, for example, usability problems and constructive suggestions for improvement, or a photo documentation of the user behavior. Ein geschulter Interviewer befragt und beobachtet den Anwender im natürlichen Anwendungskontext und befragt ihn anhand eines strukturierten Interviewleitfadens. You can build this focus in conjunction with the person requesting the contextual inquiry. contextual inquiry (countable and uncountable, plural contextual inquiries) A form of design research where the researcher observes a user doing his/her normal activities and discusses what is … It calls for one-on-one observations of work practice in its naturally occurring context. Definition Contextual Inquiry (Kontextanalyse) Eine Kontextanalyse ist eine Methode zur Messung und Verbesserung der Usability (dt. It is more often a specific target audience. You can find out how people do things today and why they … While it is important to be able to ask users about their work tasks in real time, you should be careful not disturb the flow of their work, especially during interaction with customers. For example, you might say to the user being interviewed: "We're building a system to handle customer inquiries. Home  |  What is Usability? This short video will walk you through the process. contextual information. We were conducting a contextual inquiry. at home or work. Contextual Customers To learn more about people’s reading habits, we decided to interview and observe different types of readers using contextual inquiry. The researcher should stay in the background and let the user lead the situation as much as possible. 7 people chose this as the best definition of contextual: The definition of context... See the dictionary meaning, pronunciation, and sentence examples. Be attentive to user's reaction to your summary. They are also usually less formal than lab tests and don’t use tasks or scripts. It is particularly effective in gathering (sometimes ‘hidden’) insight — through semi-structured interview and direct observation — about how people use a product or service, and why they ‘do what they do’. Contextual inquiry is a semi-structured interview method to obtain information about the context of use, where users are first asked a set of standard questions and then observed and questioned while they work in their own environments. The contextual part emphasizes the importance of watching participants in the context of how how they use a product and how the physical environment influences their attitudes and actions. Rampoldi-Hnilo, L. & English, J.(2004). The contextual interview is an important part of the contextual design movement which was developed by Beyer and Holtzblatt. See Contextual Inquiry Describe Current Situation . This technique is a mix of qualitative research and user interviews. During the interview, it is impossible to know what questions will be relevant. A contextual inquiry is a user experience research method where researchers perform semi-structured interviews to obtain information on how customers are using their product in their own environment. An interviewer does this by promising confidentiality and explaining the reason for interview. Remote Contextual Inquiry: A Technique to Improve Enterprise Software. Learn more. While describing the current situation and its weak and strong points, an understanding of the context is obtained, and an exact definition and determination of the scope of the context is described. Contextual inquiry (Chapter 3), is an empirical process to elicit and gather user work activity data. Contextual inquiry is not just a traditional interview or an ethnographic observation method. Field research is usually done with one of the following goals in mind: Gather task information. Contextual Inquiry is the method that helps researchers to study and understand the need of the subject by immersive involved in subject’s real working and living context by inquiries and observations. In our collection of UX-research methodologies, contextual inquiry is essential.. Contextual inquiry is a type of ethnographic field study that involves in-depth observation and interviews of a small sample of users to gain a robust understanding of work practices and behaviors. QED. Learn more. This technique is generally used at the beginning of the design process and is good for getting rich information about work practices, the social, technical, and physical environments, and user tools. Contextual inquiry is a user-centered design (UCD) method, part of the contextual design methodology, that happens up front in the product development lifecycle. It is important to systematically and thoughtfully analyse the data. What Is a Contextual Inquiry? 2. UXPAThe User Experience Professionals' Association. What is describing the current situation? Show declension of contextual inquiry) Example sentences with "contextual inquiry", translation memory. A contextual inquiry interview is usually structured as an approximately two-hour, one-on-one interaction in which the researcher watches the user in the course of the users normal activities and discusses those activities with the user. contextual (comparative more contextual, superlative most contextual) Of, pertaining to, or depending on the context of information ; relating to the situation or location in … Do not hesitate to ask questions. 8 Examples of Data-Driven Marketing » Test Marketing A definition of test marketing with examples. So for example, it's a focused planned study with a clear purpose that you plan ahead of time. See more. A contextual inquiry is a user research technique that involves observing and interviewing people while they perform tasks in context. This is much easier for participants: rather than trying to remember past behaviors and the motivations behind them, they simply answer questions about the present. contextual definition synonyms, contextual definition pronunciation, contextual definition translation, English dictionary definition of contextual definition. |  Topics  |  About the Usability BoK  |  Glossary. It began as “contextual inquiry,” focused on understanding users through field research. Contextual inquiry is a semi-structured interview method to obtain information about the context of use, where users are first asked a set of standard questions and then observed and questioned while they work in their own environments. We need the help of volunteers to refine and extend the content. Contextual design is a powerful approach to obtaining and analyzing behavioral data [Beyer and Holtzblatt 1998]. Introducing UCD and your services into an organization, http://www.sitepoint.com/article/contextual-enquiry-primer. Contextual Task Analysis. " Contextual Intelligence gives marketers peace of mind by using advanced technology to help prevent their ads from appearing on properties with dangerous or inappropriate content," said Kurt Kratchman, Group Vice President for Product Development, Oracle Data Cloud. In contextual inquiry, interviews are often easier to arrange than traditional interviews, primarily because the bulk of the contextual interview involves observers watching users perform job-related tasks and interacting with their colleagues in a work environment. Summarize what you have learned during interviews. Data from the field is used to create flow models, sequence models, artifact models, physical models, and cultural models. The interview takes place where the tasks would normally be performed and is steered towards areas of interest such as use of a particular product. Indicate to your users your intent to watch them perform their given work tasks to learn the rationale that guides their actions. en.wiktionary.2016 [noun] A form of design research where the researcher observes a user doing his/her normal activities and discusses what is happening. Be aware that your focus is rarely 100% complete and accurate. Examples of method that may be useful is task analysis to verify the process. Example sentences with "contextual information", translation memory. One approach is the compilation of the collected data in a detailed report, depicting the results. SET IT UP The interviewer, who assumes the role of apprentice, should only be observing and occasionally interrupt (when feasible) to ask questions about actions that occurred in the session. Eine Kontextanalyse ist Eine Methode zur Messung und Verbesserung der Usability ( dt be molded to situations. 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