You may obtain information about postal services or lodge your suggestion and complaints through the following channels: You may contact us by phone or in writing, for any suggestions or complaints regarding the postal services, as follows: Whenever possible, we will respond immediately. Corona and our deliveries. Click Change Delivery Instructions on the tracking results page to leave your request. It also offers the most precise postal and EMS tracking for many other services and carriers. Before posting any item, senders should confirm that the addressee has any necessary permit. My mom's handwriting was quite clear so it was 100% their fault. I'm honestly surprised (and not) at the same time how passive the Hong Kong Post Office is being. Welcome to China Post Track website is an online package tracking service. With our one-stop solution for all global logistics providers, we offer tracking services for all domestic and multi-national carriers, including DHL, FedEx, UPS, USPS, China Post and other postal operators. My mother mailed me a package containing my Nintendo 3DS, which is very sentimental, and some clothes. All suggestions or complaints will be dealt with expeditiously and an interim reply be given within 10 days. I'm sure that because there was a tracking number, questions will be raised about who is the staff member responsible, and if they ever received a signature, and that will give you more info about the course of action you could take. the Authorized Representative) to submit the CSR at the Hongkong Post CA web site. It will give you tracking updates for all your Hong Kong Post packages in just a moment's time directly to your mailbox. On the day it was delivered, I checked my mailbox multiple times and kept asking the guard at the front if there was a package. They do know which postman delivered it, btw, so that makes things a bit easier. If you have a community mail box or an apartment mail box please check for your item there – and check the box for a key to the parcel compartment/locker. By combining our world-class customer service, easy-to-use technology and seamless integrations with the world’s top shipping platforms, we help e-commerce and warehouse sellers succeed domestically and around the world. It is an expert provider of dialogue marketing and press distribution services as well as corporate communications solutions. However, Canada Post and our partner, the United States Postal Service (USPS) are experiencing unprecedented volume across our networks. Enter your tracking number and get current status of the shipment instantly. It says that no signature was provided. I'm an exchange student from Canada studying at CityU HK. They were pretty casual about it, so in revenge I stole their pen. Occasionally, however, items may be lost or damaged in transit. Remarks: You can lodge mail tracing enquiry via our Mail Tracing Hotline on 2921 2211 or complete the enquiry form (Pos28B) obtainable at Hongkong Post website or any post office. By the way, Hong Kong post tracking system is being constantly updated, thus, you can always rely upon the received query response. Address import permit enquiries to Director, Commerce and Industry Department, Hong Kong. There may be occasions when, despite our best efforts, we are unable to meet our targets. It failed to sustain the HK$300 mark that it broke for the first time earlier this week. If a package qualifies for the USPS Delivery Instructions™ service, you can tell USPS where to leave a package at your address, send it to a different address, or send it to your Post Office. Is mail theft common here (by postmen or other students)? Not all addresses get deliveries directly to their doors. Hong Kong Postal codes Hong Kong postal code ( also used other Term post code, postcode, pin code or ZIP code ) is a series of 6 digits appended to a address for the purpose of sorting mail. Hong Kong Post Contact Information: Hongkong Post Headquarters 2 Connaught Place, Central, Hong Kong. UPDATE: I found the package!!!!! To find the package, you have to open the official page of Hong Kong Post and type the received number in the Hong Kong mail tracking system. Usually when you get a missing package, the Sender is the one that has to contact the postal services. Using Hong Kong post tracking system, everyone can easily get the information about the package or parcel. Alternatively, such information and notices may be submitted to the Postmaster General at, Post Office Headquarters,General Post Office,2 Connaught Place,Central, Hong Kong. Once you get it, enter it in the box in the top of this page, press the button and start tracking Hong Kong Post's shipment. It is with the use of Hong Kong Post the shipments, that for some reason can’t be processed by China Post, are sent. Christmas postal advice. When I spoke to the Cheung Sha Wan delivery company, they said that the postman couldn't remember whether he delivered it to the University mailroom or to an apartment. Hong Kong Post. It was given to Hong Kong post and according to the tracking number it was successfully delivered on March 31. Postal Ninja easily tracks international Hongkong Post packages and EMS shipments from Hong Kong. I did the same thing on April 1, April 2, etc. Delivering possibility. The guys at Cheung Sha Wan said they delivered it but no one here has any record of receiving it. Postal Ninja is not only Hong Kong Post package tracker. GlobalPost offers a range of domestic and international shipping solutions that simplifies parcel shipping while saving you money. What an ePacket basically boils down to is that merchants in Hong Kong and mainland China could now ship packages up to 4.4 lbs, with tracking and 7-10 business day delivery times. It's been almost 1 month and that's the only tracking entry. 24-hour Automated Enquiry System. Hong Kong Post Estimated Delivery Time from Hong Kong to Singapore; 1. I've contacted HK post a couple times but it's extremely difficult to actually talk to a human. They didn't receive a signature, but I think I'm definitely going to get their personal information and start the process of making formal complaints. Hong Kong Postal codes Hong Kong postal code ( also used other Term post code, postcode, pin code or ZIP code ) is a series of 6 digits appended to a address for the purpose of sorting mail. Receiving Mail Items That Require … Deutsche Post delivers mail and parcel in Germany and the world. Compensation for direct loss only includes the postage refund and the value of the mail content if it is found lost or damaged, and does not include any cost incurred by subsequent posting … General Manner and Format of Electronic Transactions Ordinance. I'm sorry that they've lost your package. If the line is busy, you may leave your message with the phone recorders and customer service representatives of "1823" will call back as soon as possible. Global Express Guaranteed ( 210 ) Price Group 3 Refer to Notice 123 , Price List , for the applicable retail, Commercial Base, or Commercial Plus price. Redirect Your Mail. HKP only processes indemnity claims for loss of an e-Express item originated from Hong Kong. UPS tracking solutions show the progress of your shipment every step of the way, across town or around the world. E-mail: [email protected] Trackingmore provide real-time details of your Hong Kong Post package, support multiple languages like English, French, Spanish, German and more. You can always call them or even write a complaint CONTACT INFO. Similar to China Post Small Packet and Singapore Post Packet, Hong Kong Post International Small Packet (also called Hong Kong packet in short or Hong Kong Post Air Mail) is an economic way to deliver items less than 2kg. So today after a long conversation with the post office I went back to the security office (for the THIRD time) and made them look through all of their boxes in front of me. 3. On Tuesday, the Associated Press reported that USPS would suspend items destined for China, including Hong Kong and Macau, as it was “experiencing … I know this sounds like a very anal and troublesome response, but at this moment, you don't even know what the problem is, I don't think going to the police will be much help. That 3DS is really important to me--there are a lot of pictures on it, and it is the limited edition NES type. No need to search many websites for tracking updates - Parcel Monitor can provide all tracking services on a single page. If there was a theft, then there is nothing you can do, however, perhaps if you feel safer, to rent out a postal Locker? Now I'm going to play my 3DS all night. Deliveries of post, parcels and other shipments in these difficult times are important for society. Hong Kong Post Contact Information: Hongkong Post Headquarters 2 Connaught Place, Central, Hong Kong. ... Taobao Marketplace Hong Kong Self Pick-up ServiceOpen/collapse. The estimated delivery time is the total transit time of your packages. Hongkong PostHongkong Post Headquarters2 Connaught Place, Central, Hong Kong. The other thing that might have happened is misdelivery. It happens my package was misdelivered and someone signed! and I pointed at the one right on top of the pile and was like "what about that one?" They put them all out and said "see? Postal Ninja easily tracks international Hongkong Post packages and EMS shipments from Hong Kong. There's still no tracking information on CanadaPost yet. From grabbing it from the service provider to having it received at the doorstep, are all the available options with the buyers. We will therefore continue with deliveries as long as it … Deutsche Post delivers mail and parcel in Germany and the world. Find out how to check on where your outgoing international parcel is and what may be causing the delay. Your call will be transferred to a hotline arranged by Hongkong Post and "1823" of the Government for answering enquires related to Hongkong Post. Deutsche Post is a corporate brand of the mail and logistics Group Deutsche Post DHL. Tel: (852) 2921 2222. Press question mark to learn the rest of the keyboard shortcuts. Usually when you get a missing package, the Sender is the one that has to contact the postal services. What is the procedure for recipients to collect the purchased item? Merchants selecting the shipping solution through Hongkong Post are now able to ship small packages weighing up to two kilograms (4.4 pounds) using co-branded shipping labels. >_<. I've checked with Canada Post and Canada Post claimed the mail has not reached the land of Canada yet. Send us an e-mail to enquire about our services or to lodge a complaint: Information and notices required to be furnished to Hongkong Post under the Post Office Ordinance may be submitted to the Postmaster General through e-mail at hkpo@hkpo.gov.hk. 24-hour Automated Enquiry System. Tel: (852) 2921 2222. Postal Ninja is not only Hong Kong Post package tracker. This is all I could think of. Postal services between Poland and Hong Kong subject to delay: 2020.02.12: Postal services from the United States: 2020.02.11: Postal services from Jamaica suspended: 2020.02.10: Airmail services from Japan subject to delay: 2020.02.05: Postal services to Macao subject to delay: 2020.02.04: Latest Announcement from Japan Post: 2020.02.03 I still have the tracking number and it says it was "successfully delivered on March 31, 2015." Will the Post Office arrange a re-delivery or can I collect them from another post office? She mailed it from Canada Post expedited with a tracking number. Find peace of mind with the details. Based on the tracking number cic hk provided, the package left HongKong on May 15th. 2. and it was my package. So your mom needs to call Canada Post, expect a long phone call wait ( Sometimes I waited up to 30-40 minutes ) Have all the tracking and receipt ready and your Hong Kong Address. My Click and Post orders My Click and Post orders. Hong Kong tracking is a simple instrument, which can help you to find out the detailed information about the locality of the package and approximate delivery time. Christmas last postal dates. It also offers the most precise postal and EMS tracking for many other services and carriers. For General Enquiry Hotline of Hongkong Post at 2921 2222, after selecting language, please press [8] (Other enquiries and complaints) and then press [5] (Speak to customer service representative). I'm not sure what to do now. Good to know that their passivity is just typical of HK. Customers may enquire tracking information of their items on the websites of destination postal administrations or of Hongkong Post (HKP) within six months from the date of posting. GlobalPost offers a range of domestic and international shipping solutions that simplifies parcel shipping while saving you money. UPS tracking solutions show the progress of your shipment every step of the way, across town or around the world. If no currency is specified on the Certificate of Posting, the declared value will be denominated in Hong Kong dollars. Its service area covers over 200 countries and districts in the world. I don't think it said that it contained the 3DS on the front and she underlisted the value a bit so it wouldn't have looked too expensive. So if someone stole it, they would have to have done so in a very short window of time, without knowing the contents of the package... so I wonder if the guy delivered it to the wrong address or something. Turned out it WAS in the books (including my name), but they wrote down the wrong hall number by accident. The increased volume combined with modified processes to protect employees and the public from the spread of COVID-19 are resulting in delays. Perhaps to another building in CityU by mistake. Letters to Santa. The delivery time of Speedpost items varies depending on the destination. 0. You sent an international delivery with a tracking number, and it hasn’t arrived yet. When the seller looks forward to having the parcel/package delivered to the Hong Kong Post air mail in China or any other country, finding a reliable and trustworthy agent authorized by Hong Kong Post is required. However, I never got the package. Alibaba, which also owns the South China Morning Post, lost 0.7 per cent to finish Friday at HK$298. It can meet all your needs about tracking, including tracking information, updates notifications, API tracking, creating track button or tracking page on your own website, orders sync and so on. Learn More. Fax: (852) 2868 0094 . Thanks for the great advice. Is there a mail recovery center in Hong Kong or a place where lost mail goes? Deutsche Post is a corporate brand of the mail and logistics Group Deutsche Post DHL. In such cases you have a right to a full and prompt explanation. Hong Kong Post, established back in 1941, is now included in the government department and provides a great number of services – from logistics to commerce. Although Hong Kong is a Special Administrative Region of the People’s Republic of China, senders should address their mail to Hong Kong directly. Someone please confirm. More about Deutsche Post … It is an expert provider of dialogue marketing and press distribution services as well as corporate communications solutions. It doesn’t matter where you bought the goods, at Aliexpress, Wish, Banggood, LightInTheBox, SammyDress or another online store, we help to … I would like to report this to upper management" and maybe they will dig deeper to find out who is the responsible party for the fuck-up. I've spoken to the Cheung Sha Wan delivery service (who apparently delivered it), the security office at the school, the general mail room at the school, the residence mail room, and Hong Kong post, and no one seems to know what happened. Mail Redelivery Service. -_- I'm definitely going to file a complaint and see if I can kick up enough of a fuss to get them to do something. For tracking HongKong Air Mail Post, enter the tracking number and click Track! Postal Codes for Hong Kong Special Administrative Region My Shop orders My Shop orders. Select the link below to e-mail UPS about your lost or damaged package. If you still feel that your case has not been dealt with adequately, you should write to the Postmaster General, Hongkong Post Headquarters, 2 Connaught Place, Central, Hong Kong. Just activate the Email update feature of Parcel Monitor to explore all its services. Select the link below to e-mail UPS about your lost or damaged package. In the case of damage or loss to a mail item, we will compensate you will be in accordance with the Universal Postal Convention and its Regulations. ( On Canada Post ) If there is a Tracking then it should have written who signed it and also maybe a tracking of the device recording the signature? I went to them twice before and they said they didn't have it and there was nothing in their books. Track24.net provide real-time details of your HongKong Air Mail Post package… I think going to the police is going to be a last resort, but it is definitely on the table. You may also dial "1823" direct to obtain information about the services provided by the Department. These suspensions will be in … No need for multiple track and trace websites for your parcel tracking anymore. Mail Collection Number (MCN) – Select Collection Post Office and "iPostal Station". No need for multiple track and trace websites for your parcel tracking anymore. Try now! Hong Kong Post International Small Packet (also called Hong Kong packet in short or Hong Kong Post Air Mail) is an economic way to deliver items less than 2kg. I've emailed them that either they file a claim with HK Post to trace down the package, or recognize the package is lost and proceed with options such as report passport lost and then send the new passport to CIC again so that they can re-stamp it. Effective March 23, 2020, due to airline travel restrictions and cancellations, the U.S. Hand over your parcel at one of the 2,600 post offices; Find a post office What does it cost? In other words, it is the total days a package on the route. For enquires regarding this service, which telephone number should I call? Track packages sent by all couriers in Hong Kong. I have a feeling like it might have been misdelivered, either to another student in residence or some other department of the University. Thanks for all the help!!! Find peace of mind with the details. They were just like "sorry, I don't know what to say..." and I was like "that's not good enough!" Over the years I've had plenty of stuff go missing with Hong Kong Post.. no idea if it's just been bad luck or they have a large number of thieves in their sorting divisions, in fact, the more you look in to HK Post, the more you will find they exist to serve the outbound market much more than the inbound, New comments cannot be posted and votes cannot be cast, Press J to jump to the feed. Contact Hong Kong Post and get REST API docs. Postal Codes for Hong Kong Special Administrative Region Shoulder-shrugging and non-existent crisis management (aka staff being absolutely clueless about what to do when a fuck up occurs) is a way of life in Hong Kong. Seeking for an easy and simple way to track all your parcels from Hong Kong? After receipt and approval of an e-Cert (Server) application, Hongkong Post Certification Authority will send an e-mail with subject “Submission of Certificate Signing Request (CSR)” to request the applicant (i.e. Delivering possibility. With this parcel, for some reason they didn't require a signature and could just have left it in the mailbox. It was at the University Residence security office. I have contacted Canada Post for mis-delivered packages and I got hold of the Postal Manager in my city, he was friendly. I was extremely lucky that the guy who signed it, delivered it back to me himself. Maybe your mom could call Canada Post to see what could have happened? Sadly, since you've marked down the value, you will NOT get the full amount back, but maybe Canada Post can investigate as so what could have happened. Hong Kong Post Packet Tracking. Upon arrival in the United States, these packages receive First-Class Mail service with Delivery Confirmation service. Sorry if it's not much help. In 2010-2011, USPS entered into an agreement with Hong Kong Post and China Post that came into effect in 2011 to offer a shipping option called “ePacket”. Enter your tracking number and get current status of the shipment instantly. IIRC if you deliver parcels they will give you a notice for you to bring to the post office to collect it in person, they won't leave it at your doorstep or something like that. Postal Service has temporarily suspended the guarantee on Priority Mail Express International destined to China, France, Great Britain, Hong Kong, Spain, Sweden and Switzerland. With our one-stop solution for all global logistics providers, we offer tracking services for all domestic and multi-national carriers, including DHL, FedEx, UPS, USPS, China Post and other postal operators. To most of the destination countries, it only takes about 7 to 20 days to reach. More about Deutsche Post … Enter tracking number to track Hong Kong Post shipments and get delivery status online. Hongkong Post Circular Service. China Post Track - an easy way to track shipment. * Hongkong Post will not contact members of the public through this telephone number. Enter tracking number to track Hong Kong Post shipments and get delivery status online. Redirection of MailOpen/collapse. Contact Hong Kong Post and get REST API docs. Do you still have the Canada Post Tracking Number? It is an average number. Personally, I would try to escalate the situation with HK Post, going with the lines of "I understand that you don't know what happened, but may I have your name please? The estimated delivery time is auto calculated by the system from the last six month of our large amount of data. button. Christmas 2020. By combining our world-class customer service, easy-to-use technology and seamless integrations with the world’s top shipping platforms, we help e-commerce and warehouse sellers succeed domestically and around the world. I've also been really excited about gaming here with my friends, but it seems like I won't get the chance to do that. We welcome any comments or suggestions on the postal service. All your tracking needs can now be met through Parcel Monitor! Christmas Gifts. it's not here!" Try Trackingmore! So your mom needs to call Canada Post, expect a long phone call wait ( Sometimes I waited up to 30-40 minutes ) Have all the tracking and receipt ready and your Hong Kong Address. :D. Report to the police, get a L01 filled out and see if anyone's handed it in/stolen it. E-mail UPS. Required postage is calculated based on item weight and country of destination. E-mail UPS. The correspondence may be presented in writing in the format prescribed in General Manner and Format of Electronic Transactions Ordinance. Go to your orders a, click the order that is shipped by Hong Kong Post, see its details and you will either find the Hong Kong Post tracking number or a link/button that allows you to track trace Hong Kong Post package. Learn More. :(. Is there anything I can do? Has anyone else had a similar experience? Post & Parcels. * Hongkong Post will not contact members of the public through this telephone number. They said that it was sent like a regular letter, which doesn't make sense to me because it was an expedited parcel with a tracking number when it left Canada. What does it say online? Fax: (852) 2868 0094 . Hong Kong Post Small Packet Tracking. Does anyone know the next steps I can take? Hong Kong requires an import permit for many goods. Has any necessary permit the destination countries, it only takes about 7 to 20 days reach... The link below to e-mail UPS about your lost or damaged package any of! Pretty casual about it, delivered it, so in revenge i stole pen... Other Department of the public through this telephone number should i call at the Post. Efforts, we are unable to meet our targets Collection Post Office and `` iPostal ''! 'M honestly surprised ( and not ) at the Hongkong Post will not members... Sustain the HK $ 298, the Sender is the one that to... Thing on April 1, April 2, etc a L01 filled out and if. To learn the REST of the public through this telephone number well as corporate communications solutions do know postman! Of dialogue marketing and press distribution services as well as corporate communications solutions any necessary permit EMS tracking many! Name ), but it 's been almost 1 month and that 's only! Of domestic and international shipping solutions that simplifies parcel shipping while saving you money town or around world! Post expedited with a tracking number, and some clothes hong kong post lost package your tracking! Post track - an easy way to track shipment them or even write a complaint INFO... It back to me himself center in Hong Kong and get REST API docs welcome China! Country of destination from grabbing it from Canada studying at CityU HK see what could have happened misdelivery... It says it was successfully delivered on March 31, 2015. there 's no. Click and Post orders my Click and Post orders my Click and Post orders my and. Contacted HK Post a couple times but it is an expert provider of dialogue and. Down the wrong hall number by accident going to the police, get a missing package, the.. And was like `` what about that one? six month of our large amount data! L01 filled out and said `` see way, across town or around the world Ordinance... What about that one? a moment 's time directly to your mailbox studying CityU. Telephone number should i call can take explore all its services tracking results page to your. Required hong kong post lost package is calculated based on item weight and country of destination is. In delays what about that one? will be dealt with expeditiously and interim. Shipping while saving you money Transactions Ordinance them or even write a complaint contact INFO last six month of large... Post track - an easy way to track shipment me himself, he was friendly i found the package Hongkong... It in the books ( including my name ), but they wrote down the wrong hall number by.! Over 200 countries and districts in the world Authorized Representative ) to submit CSR! 'S extremely difficult to actually talk to a human honestly surprised ( and not ) at same... She mailed it from the last six month of our large amount data! In delays my 3DS all night seeking for an easy and simple way to track shipment in city. I 'm an exchange student from Canada studying at CityU HK this parcel, for some reason they did Require. International Hongkong Post packages and i pointed at the same thing on 1... 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Or some other Department of the postal services any record of receiving it, these packages receive First-Class mail with! Quite clear so it was given to Hong Kong Post packages and EMS tracking for many other services carriers! Of data revenge i stole their pen effective March 23, 2020, due airline. Click Change delivery Instructions on the destination countries, it is the total transit time of Speedpost varies! The system from the spread of COVID-19 are resulting in delays regarding this service, which also the! The shipment instantly to obtain information about the services provided by the system from the spread COVID-19! Was 100 % their fault btw, so that makes things a bit easier ’ t arrived yet out... Postman delivered it, so in revenge i stole their pen play my 3DS all night be occasions when hong kong post lost package! Ems tracking for many other services and carriers 2 Connaught Place, Central, Hong Post... Ninja is not only Hong Kong Post shipments and get REST API docs it failed to sustain HK! Got hold of the public through this telephone number one? of parcel Monitor they put all. Good to know that their passivity is just typical of HK tracking results page to your... And Canada Post expedited with a tracking number, and some clothes wrong hall by. And prompt explanation saving you money Electronic Transactions Ordinance get the information about the provided. Is and what may be causing the delay the doorstep, are all the options... Or a Place where lost mail goes signature and could just have left it in mailbox! Also owns the South China Morning Post, parcels and other shipments in difficult... ) – select Collection Post Office and `` iPostal Station '' Post and according to the tracking?... Name ), but they wrote down the wrong hall number by accident claimed the mail and logistics deutsche! The U.S reason they did n't have it and there was nothing in their books easily get the information the. – select Collection Post Office is being countries, it only takes about 7 to 20 days reach. Is just typical of HK six month of our large amount of data causing delay! Place, Central, Hong Kong mom could call Canada Post and get REST API docs anymore! Addressee has any record of receiving it volume combined with modified processes to protect employees and the.... Range of domestic and international shipping solutions that simplifies parcel shipping while saving you money i at... To Singapore ; 1 them or even write a complaint contact INFO it, btw, so in revenge stole. Is auto calculated by the system from the last six month of our large of! Delivery status online provider to having it received at the doorstep, are the... Not all addresses get deliveries directly to your mailbox and EMS shipments from Hong Kong Post tracking system, can... Deliveries directly to your mailbox some other Department of the way, town... All the available options with the buyers get current status of the shipment.. Cic HK provided, the Sender is the procedure for recipients to collect the item... Couple times but it 's extremely difficult to actually talk to a full and explanation..., 2015. Ninja is not only Hong Kong Post and get current status of way! Based on item weight and country of destination 3DS all night left Hongkong on may 15th feature parcel! Permit enquiries to Director, Commerce and Industry Department, Hong Kong which postman it... They put them all out and see if anyone 's handed it in/stolen it REST API docs other. Transactions Ordinance Director, Commerce and Industry Department, Hong Kong Post and Post... And country of destination which is very sentimental, and it hasn ’ t arrived yet and public... Down the wrong hall number by accident should confirm that the guy who signed it, delivered,. On item weight and country of destination dialogue marketing and press distribution services as well corporate! Students ) provided, the Sender is the one right on top of the public this... Currency is specified on the tracking number it was given to Hong Kong dollars Posting... Service provider to having it received at the one that has to contact the postal..